AFSA Online Membership Account Maintenance
Frequently Asked Questions (FAQ)

Question: "What is the AFSA Online Membership Account Maintenance system?"
The online membership account system is the method by which AFSA member
companies maintain current information about their company and company contacts for
AFSA membership purposes. It is used by member companies to determine who has
access to different kinds of information provided by AFSA. Through this system you
have the flexibility to add and remove company contacts at any time.

Question: "Isn?t it easier to just send AFSA an updated list, or call the AFSA office
to have changes made to the company information?"
No, it actually take less time and improves reliability when you have the ability to
change your company information at any time. In the membership account maintenance
system you have ready access to see which employees are receiving different types of
information. You can add people to the list, drop people who no longer work for the
company, and change access rights for employees.

Question: "Can any employee change the company information?"
No. Only the designated "key contact" for the company can change critical company
information and add, remove or change employee information. The name of the "key
contact" cannot be changed online, but must be submitted to the AFSA office in writing.

Question: "Who can change employee information? Is it only the key contact?"
No. Individual employees can change their own contact information, such as a changed
mailing address, email address or telephone number. The individual employee cannot
change access rights or categories of information he/she will receive from AFSA. The
key contact can also change individual contact information and individual access rights
as well as company information.

Question: "What is required to gain access to the account maintenance system?
The most important information for access to the system is your email address that is on
file in the AFSA database. You cannot gain access without an identifiable email address
since this allows AFSA to communicate directly with you securely. A password is also
required to gain access, but if you have forgotten your password, you can easily have it
emailed to you by clicking the "lost password" link on the AFSA home page.

Question: "What if my email address changes?"
If your email address changes, simply access the account system using your old email
address and password, and update your information to provide the new email address.
Key contacts can also change.

Question: "How do I gain access to the Membership Account Maintenance
System?"
Simply go to the AFSA website at: www.firesprinkler.org. Log in to the Membership-
Only area by clicking the "member login" link in the left column below the red site
options box. You will be asked for your user name and password. (sometimes web
browsers save login information in cache files, so you may not see this step.) You will be
taken to the members-only section, where a "Manage Your Company & Personal
Records" box is prominently displayed. Click the "Manage Your Company & Personal
Records" link. For security purposes, you will be asked to enter your username (your
email address) and your password, click the log in button. That?s it. You?re in!

Question: "I am the key contact for my company. Can I give my email address and
password to an assistant to keep our records updated?"
Yes, you can do that. If you are comfortable giving your keys and access to an
assistant, you are free to do so. Just be aware of a few things. Any changes, password
updates, etc. will come to your email address. And if you no longer want that assistant
to have access to the company membership records, you will need to change your
password.